Free advice when you need it most
Welcome to Citizens Advice South Worcestershire. We offer free, confidential, independent and impartial advice to anyone in the district that needs our support.
We give people the knowledge and confidence needed to find a way forward – whoever you are and whatever the problem.
Need help now?
Call Adviceline now: 0808 278 7891 – available Monday-Friday from 10.00 am to 4.00 pm
How can we help?
Everything you need in one place
Need Advice?
Get expert advice on a range of issues. Whether you need help with benefits, debt, housing, employment or simply to understand your rights or where to get further help. Our advice team will help you find a way forward.
Health & Wellbeing projects
We deliver projects designed to help you improve your health and wellbeing. Our friendly and knowledgeable teams will help you to get the right support at the right time. We are invested in your wellbeing so please reach out to see how our teams can help you.
Volunteer or work with us
If you want to make a real difference in your community, we want to hear from you. Citizens Advice offers paid roles and volunteering opportunities available to help deliver a range of services.
Connect with us
We have offices and outreach advisers across South Worcestershire. If we can help immediately we will, or we will take your details and ensure someone gets back to you as soon as possible.
Citizens Advice South Worcestershire is an independent charity that provides free, confidential, and impartial advice for anyone in the Malvern Hills and Wychavon District areas.
Our vision
Our mission
Delivering free quality advice services in South Worcestershire by:
- Making sure clear, relevant and accessible advice is available to anyone who needs it
- Taking early action to prevent problems getting worse.
We are committed to providing reliable advice services that empower the public. People can be confident in our support, knowing that our services are quality assured. This assurance covers the operational practices of our charities and the advice services we deliver, driving consistently high standards in everything we do.
What we offer
Our services are completely free. No matter how big or small your problem is, we will never charge for using our advice services.
Easy to access
We offer face-to-face services in a number of different locations across South Worcestershire to make it easier for you to access us within your local community.
Confidential
Our services are confidential. We will not share any information with a third party without your knowledge or consent, unless required to do so by law.
Impact
Last year we helped thousands of people to overcome their issues and find a way forward. We are the people’s champion.
Expert advice
Our teams are highly trained and knowledgeable, keeping up to date with all the latest legislative changes to help you understand your rights and responsibilities.
Strong partnerships
In the unlikely event that we can’t help you with an issue, we have a wide range of partners that we can refer to for appropriate support. So if we don’t know the answer, we will know someone who does!
Trusted brand
We benefit from being part of a national brand as well as being a charity rooted in local communities. We campaign on behalf of our clients to achieve a fairer society for all.
I love helping people to resolve their problems – there is nothing better
The difference we're making
Our work makes a real difference to the lives of people who use our services:
Trusted by organisations and communities nationally and locally
Ready to get help?
FAQs
Find answers to common questions about our services and how to get help.
How do I get advice?
You can contact us by phone, email or visit one of our offices. We also offer outreach services in your community. There’s no need to book ahead – just get in touch and we’ll help you.
If I see you do I need to bring any paperwork?
If you have any documents relating to the issue you want help with then it is often very helpful to see these to get the full picture of your circumstances but don’t let that stand in the way of contacting us for help.
Is the advice really free?
Yes, completely. We don’t charge for any of our advice services, regardless of your income or the complexity of your problem.
Will you keep my information safe?
Your privacy is important to us. We follow strict data protection rules and keep everything confidential.
Can I volunteer with you?
We’re always looking for volunteers. Whether you have professional experience or just want to help your community, there’s a role for you. Check our current vacancies page for opportunities.
What topics do you cover?
We advise on benefits, debt, housing, employment, welfare support, family matters and much more. If you’re not sure whether we can help, just ask – we’ll point you in the right direction.
Is there anything you cannot help with?
There are some issues where we might need to put you in touch with other trusted organisations, perhaps for example because we are not authorised to give advice on that topic – eg – if you want advice on how to invest your money & savings. We would always explain why and help you to find the best and most affordable way to get the help you need.
Browse our full FAQ section or reach out directly.
Our community
