About us

Citizens Advice South Worcestershire is an independent charity operating as part of the Citizens Advice Network.

Our advice is always free, independent, confidential and impartial. We give people the knowledge they need to find their way forward - whoever they are and whatever their problem.

We campaign on behalf of people to make societal changes that benefit everyone.

Our story

Citizens Advice South Worcestershire was incorporated as a limited company in 2011. We operate across the whole of the Malvern Hills and Wychavon District areas, providing local services to local people.

Our aims

We provide the advice people need for the problems they face. We also improve the policies and practices that adversely affect people’s lives.

How we work

We have a Senior Management Team supporting a wider team of 30 paid staff and around 85 volunteers who are all passionate about delivering a high quality service in their local community. 

People jumping on Malvern Hills
Updates

Recent Research and Campaign Updates

Our service holds a huge amount of insight and data about the problems our clients and their wider communities face.

We use this to do several things:

  • To help us research issues further
  • To influence decision makers to change policies and practices
  • To inform our data-led campaigns
How we use data and insight

Our local advice centres analyse the needs and issues our clients are facing and are able to identify when policies or practices become unfair.

The evidence we collate provides information not only to our local authorities but also nationally to Citizens Advice.It is this vital information that is used to support any long-term policy changes.

Any evidence we gather is used anonymously.

Our latest piece of Research and Campaigns work in relation to Disability Benefit can be found here.

Housing Pressures in South Worcestershire — What the Data Tells Us
The Hidden Cost of Debt — Why Early Advice Changes Outcomes
Annual Review

How we've grown and what comes next

Every year we produce an annual review to showcase the impact and achievements that we have demonstrated in the last 12 months.

We use this information to spread the word about the work that we do with stakeholders, partners, funders and the wider public.

Impact

The difference we make

Foodbank
£240,000
Income gain for residents using Foodbanks in Malvern & Upton.
Resettlement
55
Clients helped to access visas or residence passes.
Resettlement
£20,000
Grants issues to help clients moving into a settled housing tenancy.

Trusted by organisations and communities nationally and locally