This accessibility statement applies to the Citizens Advice South Worcestershire website.
This website is run by Citizens Advice South Worcestershire. We want as many people as possible to be able to use this website. You should be able to:
- easily understand our content
- view images and multimedia – including videos, animations and audio
- read text with good colour contrast
- skip to main content using a keyboard
You can find advice on making your device easier to use on the AbilityNet website.
If you need information on this website in a different format like large print, easy read, audio recording or braille, you can ask by contacting your local office. We’ll consider your request and get back to you.
Navigating this site
- You can access the main sections of this website from the main menu bar.
- Use the buttons throughout the site to find more information from within each section
- The home page can be reached by clicking on the Citizens Advice logo.
- Additional links can be found in the site’s footer
In-Person & Service Accessibility
For physical advice centres, Citizens Advice South Worcestershire provides various accommodations to ensure you receive the help you need:
- Audio Induction Loops available at local offices.
- British Sign Language (BSL) interpreters and large print or audio formats can be arranged upon request.
- You can legally request “reasonable adjustments” for any specific needs or challenges you face when using their services.
Reporting accessibility problems with this website
We are always looking at ways that we can improve this website.
If you find any problems or think we can improve the site please contact us at enquiries.malvern@citizensadvicesw.org.uk or enquiries.wychavon@citizensadvicesw.org.uk
Technical information about this website’s accessibility
Citizens Advice South Worcestershire is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Useful Links
You can download free software from the web, and find out about accessibility for a variety of systems:
- www.abilitynet.org.uk – for information about customising your computer
- My Web My Way – for information and tutorials, developed by the BBC and AbilityNet, on customising your computer
- www.screenreader.net – for access to the free screen reader Thunder
- www.microsoft.com/enable/training/default.aspx – Microsoft accessibility wizard and how to use it
- www.google.com/accessibility/all-products-features.html – Google accessibility tools
- www.apple.com/accessibility – Apple Macintosh accessibility features
- www.accessfirefox.org – accessibility features in Firefox and download extensions
Updated June 2026