If you work in health, social care or any other community based support service, you can refer a client to us. The information will be treated confidentially in line with our data protection policy.
Follow these simple steps to make a referral. It takes just a few minutes and helps us support your client quickly.
Your client must live in South Worcestershire. They should be seeking advice on debt, benefits, housing, health or any other issue that we cover.
Talk to your client first. They need to agree to the referral and understand what the process will be and how their information will be used in line with our privacy and confidentiality policies.
Fill in the referral form below with your details and your client’s details and we will do the rest.
We’ll contact your client within 5 working days to arrange the most appropriate next steps with them. You’ll get confirmation that we have received your referral. If you require any further feedback relating to the referral please specify in the form.
Complete the form below. All fields marked with an asterisk are required.
Find answers to common questions about our services and how to get help.
We will make several attempts to contact the client. If there is no response after 3 attempts we will let you know.
We aim to get in touch with your client within 5 working days. Often it will be sooner than this. If we are unusually busy and there is a delay we will contact you and the client to let you know.
We need the client’s name, address, date of birth, a contact number and a brief outline of what the problem is. We will also require your details including which agency you work for. The more detail you can give us about the client, the better we can prepare to help them.
We support people who live in the boundary areas of South Worcestershire only. However, we do have access to other Worcestershire Citizens Advice offices and can pass the referral on or direct you to the correct local office for your client.
We will make several attempts to contact the client. If there is no response after 3 attempts we will let you know.
