Role description
To apply please complete the Application Pack and Diversity Monitoring Form and send to: claire.edwards@citizensadvicesw.org.uk
Please note we do not accept CVs.
Closing date for applications 5pm on Wednesday 23rd September, proposed interview date Friday 2nd October.
About Us
South Worcestershire Citizens Advice (SWCA) provides free, independent,
confidential and impartial advice to anyone who needs us. As a service we help
people overcome their problems through advice, information and support and
campaign on big issues when people’s voices need to be heard. We have been
providing social prescribing for Malvern Town PCN since 2018.
Role Purpose
Social Prescribing is a way of connecting health and social care users to sources
of support, information and advice in order to improve their wellbeing, tackle
social isolation, and prevent illness. The Social Prescriber will be part of a team
responsible for delivering a person-centred holistic service, supporting clients to
improve their health and wellbeing by signposting to and connecting with local
services and assets in their community that meet their practical, social and
emotional needs, including specialist advice services, arts and culture, physical
activity, and nature based activities.
Key responsibilities include:
- Meet people on a one-to-one basis in person or via telephone/online consultation, making home visits and visits to community organisations where appropriate and within SWCA policies and procedures;
- Give people time to tell their stories and focus on the question ‘what matters to me?’
- Build trust and respect with the person, providing non-judgemental and non-discriminatory support, taking a strengths based approach;
- Undertake initial assessments to help people identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities, and provide relevant information, advice and guidance including signposting where appropriate;
- Take a proactive, problem solving approach in helping support people to connect and access services, including giving information on what people can expect from the groups they are being connected to and physically introducing people where appropriate so that they are comfortable to engage;
- Empower and motivate clients to reach the goals within the personalised support plan, including providing information on what the person can do for themselves to improve their health and wellbeing;
- Support community development, helping to promote and connect local groups and opportunities, monitoring gaps in provision and encouraging volunteering.
- Maintain accurate case records and capture key information to contribute to service development and evaluation.
Additional Responsibilities
- Adhere to local primary care and SWCA policies and procedures at all times including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion and health and safety;
- Attend meetings as required to promote and develop the service;
- Undertake any other duties or tasks that are consistent with the level of the post and fall within the scope of the role thereby ensuring that the overall business and operational priorities of the project are delivered in a timely and effective manner.
Person Specification
We’re looking for someone who is:
- Experienced in supporting people, their families and carers in a related role (including unpaid work)
- Able to actively listen, empathise with people from a diverse range of backgrounds, and provide person-centred support in a non-judgemental way
- Able to support people in a way that inspires trust and confidence, motivating others to reach their potential helping service users to build on existing personal skills and access community services.
- Able to identify risk and assess/manage risk when working with individuals.
- Accountable, emotionally resilient and able to work well under pressure.
- A good team player who works collaboratively and contributes positively.
What we offer:
- 25 days annual leave plus Bank Holidays (pro rata)
- Flexible and hybrid working options
- Access to Employee Assistance Programme
- Comprehensive training and ongoing professional development
- Supportive and friendly work team environment that values creativity and personal growth
- Opportunity to make a real difference in your community
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Ready to apply?
Please download and complete the Application Pack and Diversity Monitoring Form.
Completed forms can be sent via email to claire.edwards@citizensadvicesw.org.uk