Role description
Volunteer Administrator
Could you use your organisational and communication skills to support people in your local community?
We are looking for friendly and reliable Volunteer Administrators to join the team at Citizens Advice South Worcestershire. You will help with the day-to-day running of our service and support us in providing a positive experience for everyone who contacts us.
What you’ll be doing
Your role may include:
- Answering telephone calls and emails and passing messages to the appropriate person
- Contacting clients to confirm, remind them about or rearrange appointments
- Updating client records using our digital systems
- Helping with post, filing, photocopying, scanning and typing
- Updating local information, leaflets and signposting resources
- Supporting the team with other general administrative tasks
What we’re looking for
You don’t need previous experience, as full training and ongoing support will be provided. This role could be right for you if you:
- Are friendly, approachable and patient
- Have good written and verbal communication skills
- Are organised and pay attention to detail
- Feel comfortable using computers and digital systems
- Respect different views, backgrounds, values and cultures
- Understand the importance of confidentiality
- Are willing to learn and work as part of a team
What you’ll gain
Volunteering with Citizens Advice is an opportunity to:
- Make a genuine difference to people’s lives
- Develop valuable skills and experience
- Build your confidence
- Meet new people and become part of a supportive team
- Give something back to your local community
- Receive training and ongoing support
Time and location
After initial training we are looking for individuals who can volunteer at our Evesham Office on a Monday and Tuesday & Droitwich Office on a Tuesday and Friday
We understand that volunteers have different circumstances, so please speak to us about the time you may be able to offer. Reasonable travel expenses will be reimbursed.
Everyone is welcome
We want our volunteer team to reflect the communities we serve. We welcome applications from people of all backgrounds and particularly encourage applications from people who are currently underrepresented in our organisation, including people of colour, LGBTQ+ people and disabled people.
Interested?
To find out more or apply, please email: volunteer@citizensadvicesw.org.uk
Once we receive your application, we’ll review it and contact you to discuss the next steps.