Our services
We’re here to provide advice, support and guidance on a range of issues and are accessible in a variety of ways.
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Main services
Everything you need in one place
Advice services for everyone
We can help with Benefits and Pensions, Debt, Money Advice, Housing, Employment, Relationships and Family issues, Community and Home Support, Health, Consumer, Energy tariffs and disputes, Immigration and many other issues.
Health & Wellbeing Projects
We recognise that social issues such as low income, problems with housing, debt and family breakdown can impact upon health in a significant way. That is why we deliver a number of projects designed to help people with a variety of health issues that may affect their ability to cope with everyday situations like work, managing a household and coping with change.
All our services are completely free
We believe that everyone should have access to advice, guidance and support to help you work through your issues without having to pay for this service.
Trusted information
Our staff and volunteer teams are highly trained and use only trusted sources of information to help you navigate your problems.
Local
Our services are delivered from the heart of our local communities. We are driven by your needs and aim to be as accessible as possible to those who need our help.
The difference we make
Our work makes a real difference to the lives of people who use our services:
Ready to get help?
Start your advice journey today and together we can find a way forward
FAQs
Find answers to common questions about our services and how to get help.
How do I get advice?
You can contact us by phone, email or visit one of our offices. We also offer outreach services in your community. There’s no need to book ahead – just get in touch and we’ll help you.
If I see you do I need to bring any paperwork?
If you have any documents relating to the issue you want help with then it is often very helpful to see these to get the full picture of your circumstances but don’t let that stand in the way of contacting us for help.
Is the advice really free?
Yes, completely. We don’t charge for any of our advice services, regardless of your income or the complexity of your problem.
Will you keep my information safe?
Your privacy is important to us. We follow strict data protection rules and keep everything confidential.
Can I volunteer with you?
We’re always looking for volunteers. Whether you have professional experience or just want to help your community, there’s a role for you. Check our current vacancies page for opportunities.
What topics do you cover?
We advise on benefits, debt, housing, employment, welfare support, family matters and much more. If you’re not sure whether we can help, just ask – we’ll point you in the right direction.
Is there anything you cannot help with?
There are some issues where we might need to put you in touch with other trusted organisations, perhaps for example because we are not authorised to give advice on that topic – eg – if you want advice on how to invest your money & savings. We would always explain why and help you to find the best and most affordable way to get the help you need.
Browse our full FAQ section or reach out directly.
Trusted by organisations and communities nationally and locally
