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Self-referral

Refer to us today to get started with your advice needs

How it works

Complete the form

Fill in the referral form below with details of what you need help with and we will get in touch as soon as we can.

Wait for a response

We will get back to you within 5 working days - often sooner than this and will agree the most appropriate next steps with you whether that's advice by phone, email or a face to face appointment with one of our team.

Receive Advice

Our advisers will help to work you through your situation and get the help that is best for you. Everything you tell us stays secure and confidential.

Tell us about you

All the information you share is kept confidential and secure.

Consent
Special Category Data

We need your explicit consent to record and use your special category personal data. If you agree, we'll use this information to give you advice, help us to gather data to improve our service, and support our research in a way that you won't be identified. We'll make sure your information is kept safe in our secure case management system.

Can we contact you for feedback?

We want to make sure that our service meets your needs. To help us understand how we're doing and to improve our service we may want to contact you at a later date to ask for your feedback. We'll decide who we contact for feedback based on the services you used and the advice area. We may also use your special category data so that we hear from different groups.

FAQs

Find answers to common questions about our services and how to get help.

How long will it take to hear from you?

We’ll get back to you within 5 working days of receiving your form. If we’re busier than usual and it will take longer we will let you know but we are usually able to reply sooner than this.

Yes – everything you tell us is kept secure and confidential in line with our privacy policy which is available on our website. We only share information with other organisations if you give us consent or if there is a safeguarding concern.

No problem – call our office and one of our friendly staff team will help you to complete the form and take your request by phone.

No. Our advice is free to everyone who needs us. Whoever you are, whatever your problem.

Still have questions?

Browse our full FAQ section or reach out directly.

Go to FAQs